Issue Date：July 17, 2018
At Coretronic, we believe that an enterprise must maintain a co-existence and co-prosperity with stakeholders and assume responsibility for employees, customers, investors and shareholders, suppliers and contractors, governments, local communities, external certification bodies, nongovernmental organizations (NGOs), and the media. Therefore, through various communication mechanism, we proactively maintain open communication channels with stakeholders to understand their needs and expectations from Coretronic for the main reference of establishing our CSR policies and related projects.
Besides communicating with stakeholders through the CSR questionnaire, CSR reports, and the channels below, we will often share CSR information at official CSR webstie, FB, Youtube and Wikipedia.
Coretronic & Stakeholders
Topic
- Salary
- Training and Education
- Occupational Health and Safety
Communication Channel and Frequency
- 8585 Mailbox: 8585@coretronic.com
- 8585 hotline：037-777000 #8585 Ms. Ke
- Free Service Hotline：0800-025-008
- EIP Employee Website, Employee Forum, Welfare Committee Website
- Physical Suggestion Box
- Employee Satisfaction Survey
- Employee Assistance Program (EAP)
- Quarterly Internal E-newsletter
- Quarterly Newcomer’s Seminar
- Quarterly Labor-management Meeting
- Quarterly Employee Welfare Committee Meeting
- Human Resource Lecture
- Department Meeting
- Coretronic Note APP
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
Topic
- Economic Performance
- Customer Satisfaction
- Supply Chain Management
Communication Channel and Frequency
- Visual Solutions Mailbox：vsbgsales@coretronic.com
- Energy-saving Solutions Mailbox：Industrial Backlight/LCMcomputer@coretronic.com, Medical Backlight/LCMmedical@coretronic.com, Automotive Backlight/LCMautomotive@coretronic.com, Commercial Displayapplication@coretronic.com, Industrial Displayindustrial@coretronic.com
- Customer Service Mailbox：ser@coretronic.com
- Immediate Meeting, Calls, and Mails
- Annual Customer Satisfaction Survey
- Monthly Quality Review and Quarter Business Review (QBR)
- International Exhibitions
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
Topic
- Economic Performance
- Governance
- Training and Education
Communication Channel and Frequency
- Spokesperson Hotline：03-5772000 #7170 Ms. Wen
- Shareholders' Service Hotline：03-5772000 #1542 Ms. Lin
- IR Mailbox：ir@coretronic.com
- Shareholders’ Meeting
- Quarterly Earnings Release & Conference
- Financial Quarterly and Annual Report
- Investor Relations Office
- Spokesperson System
- Official IR Website
- Market Observation Post System
- Invest Relations Seminars and Summits
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
Topic
- Economic Performance
- Customer Satisfaction
- Innovation Management
Communication Channel and Frequency
- Reporting E-mail：8215@coretronic.com
- Enquiry and Grievance Hotline：037-777000#8215 Ms. Tsai
- Immediate Meeting, Calls, and Mails
- Procurement Department
- Quarter Business Review (QBR)
- Annual Supplier Conference
- Annual Conflict Mineral Investigation
- Monthly / Quarterly / Annual Supplier Audits
- ESH Education and Training
- Green Products Management System (GPMS) and I Supplier Portal (ISP)
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
Topic
- Economic Performance
- Salary
- Labor/Management Relations
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- Public Hearing, Seminars, Summits, and Lectures
- Arbitration Committee Member of Labor-Management Disputes of Department of Labor Affairs, Hsinchu City Government
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
Topic
- Green Solutions
- Effluents and Waste
- Occupational Health and Safety
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Corporation Visit
- Build Digital Interactive Classrooms
- Charitable Activities-”Light Wishes for the Rurals”, ”Light Pioneer”, ”Farm the Hopes”
- Sponsor Arts and Cultural Activities
- Coretronic Culture and Arts Foundation-”Let’s Sense Light”, "Light Education and Pormotion", E-newsletter
Topic
- Economic Performance
- Governance
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- IR Mailbox：ir@coretronic.com
- Spokesperson Hotline：03-5772000 #7170 Ms. Wen
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Awards
- CSR Report
- Financial Report
Topic
- Governance
- Salary
- Labor/Management Relations
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- Spokesperson Hotline：03-5772000 #7170 Ms. Wen
- Seminars and Meetings
- Press Releases
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
Topic
- Local Communities
- Friendly Workplace
- Customer Health and Safety
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- Charitable Activities
- CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
Process for Determining Material Topics
Identification
Collect the Topic of Concern from...
- International Trends
- GRI Standards Guideline
- Issues Important to the Industry
- Stakeholders' Opinions
- CSR Committee
- Coretronic's Sustainability Goals & Policy
- 2016 CSR Report
Prioritization
Send Questionnaires to Stakeholders
- 24 Top Executives
- 77 Representatives of Departments
- 615 Representatives of Stakeholders
Validation
Analysis the Questionnaire
- Governance
- Economic Performance
- Salary
- Training and Education
- Green Solutions
- Innovation Management
- Occupational Health and Safety
- Labor/Management Relations
- Friendly Workplace
- Customer Satisfaction
Review
- Check if the report fully conveys the company;s performance and impact.
- Serve as reference for stakeholder issue identification in the next reporting year.
Material Topics
Economic
- Economic Performance
- Innovation Management
- Governance
Social
- Salary
- Labor/Management Relations
- Occupational Health and Safety
- Training and Education
- Friendly Workplace
- Customer Satisfaction
Environmental
- Green Solutions
Scope and Boundary of Aspects
Coretronic- the Internal Supply Chain of Visual Solutions
Upstream (Subsidiaries)
- Young Optics
(Optical Components) - Young Green Energy
(Power Suppliers)
Midstream
(Parent Company)
- Coretronic
(Projectors and Related Components, backlight modules)
Downstream (Subsidiaries)
- Optoma
(Projectors and Audio Devices) - Champ Vision Display
(Display Solutions) - Coretronic Intelligent Cloud Service
(Intelligent Retail Solutions)
Coretronic has 17 subsidiaries. This report will identify the material topics of non-controlling and venture capital companies with actual production activities of which Coretronic holds over 50% of shares, with which Coretronic has an upstream-downstream relationship, and over which Coretronic can control operations. These subsidiaries include Coretronic plants in Taiwan (Hsinchu Headquarter, Chunan Office, Hukou Branch Office, Tainan Branch Office), plants in China of the Coretronic Visual Solutions Business Group (Vimax (Kunshan) Co., Ltd., Technology Service (Kunshan) Co., Ltd., Coretronic Projection (Kunshan) Co., Ltd., and Coretronic Optics (Kunshan) Co., Ltd.), Young Lighting Technology Inc., Young Green Energy Co., Optoma Technology Corporation, Champ Vision Display Inc. and Coretronic Intelligent Cloud Service Corporation.
In addition, regarding the identification of the scope and boundary of aspects outside the organization, we have selected stakeholder groups that are more important to and correlated with our routine operations from among nine stakeholder groups for identification. These stakeholder groups include customers, suppliers, and local communities.
