Issue Date：August 05, 2020
At Coretronic, we believe that an enterprise must maintain a co-existence and co-prosperity with stakeholders and assume responsibility for them. Therefore, through various communication mechanism, we proactively maintain open communication channels with stakeholders to understand their needs and expectations from Coretronic for the main reference of establishing our CSR policies and related projects.
Besides communicating with stakeholders through the CSR questionnaire, CSR reports, and the channels below, we will often share CSR information at official CSR webstie, FB, Youtube, Wikipedia, and CSR e-Newsletter.
Coretronic & Stakeholders
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Topic
- Salary and Welfare
- Training and Education
- Economic Performance
- Occupational Health and Safety
Communication Channel and Frequency
- 8585 Mailbox: 8585@coretronic.com
- 8585 hotline：037-777000 #8585 Ms. Ho
- Employee Assistance Program (EAP)：0800-298-998
- EIP Employee Website, Employee Forum, Welfare Committee Website
- Physical Suggestion Box
- Annual Employee Satisfaction Survey
- Business Group Employee Satisfaction Survey
- Quarterly Internal E-newsletter
- Quarterly Newcomer’s Seminars and Activities
- Quarterly Labor-management Meeting, Employee Welfare Committee Meeting
- Human Resource Lecture
- Department and Employees Meeting
- Coretronic Note APP
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Topic
- Training and Education
- Energy
- Occupational Health and Safety
Communication Channel and Frequency
- Visual Solutions Mailbox：vsbgsales@coretronic.com
- Energy-saving Solutions Mailbox：Industrial Backlight/LCMcomputer@coretronic.com, Medical Backlight/LCMmedical@coretronic.com, Automotive Backlight/LCMautomotive@coretronic.com, Commercial Displayapplication@coretronic.com, Industrial Displayindustrial@coretronic.com
- Customer Service Mailbox：ser@coretronic.com
- Customer Services Department
- Immediate Meeting, Calls, and Mails
- Annual Customer Satisfaction Survey
- Weekly Quality Review and Quarter Business Review (QBR)
- Domestic and International Exhibitions
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Topic
- Economic Performance
- Risk Management
- Emissions
- Salary and Welfare
Communication Channel and Frequency
- Spokesperson Hotline：03-5772000 #7170 Ms. Wen
- Shareholders' Service Hotline：03-5772000 #1542 Ms. Lin
- IR Mailbox：ir@coretronic.com
- Annual Shareholders’ Meeting
- Quarterly Earnings Release & Conference
- Financial Quarterly and Annual Report
- Investor Relations Office
- Spokesperson System
- Official IR Website
- Market Observation Post System
- Invest Relations Seminars and Summits
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Topic
- Innovation Management
- Emissions
- Green Solutions
Communication Channel and Frequency
- Reporting E-mail：8215@coretronic.com
- Enquiry and Grievance Hotline：037-777000#8215 Ms. Tsai
- Immediate Meeting, Calls, and Mails
- Procurement Department
- Green Products Management System (GPMS) and I Supplier Portal (ISP)
- Annual Supplier Conference
- Quarterly and Annual Supplier Audits
- Annual RBA Audits
- Green Product Procurement
- Annual Conflict Mineral Investigation
- RBA Code of Conduct
- CSR Commitment for Suppliers
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Topic
- Energy
- Salary and Welfare
- Charitable Activities and Social Engagement
- Supply Chain Management
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- Public Hearing, Seminars, Summits, and Lectures
- Arbitration Committee Member of Labor-Management Disputes of Department of Labor Affairs, Hsinchu City Government
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Topic
- Risk Management
- Non-discrimination
- Supply Chain Management
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- IR Mailbox：ir@coretronic.com
- Spokesperson Hotline：03-5772000 #7170 Ms.Wen
- Awards
- Annual CSR Report and Financial Report
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Topic
- Economic Performance
- Salary and Welfare
- Charitable Activities and Social Engagement
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
- Corporation Visits
- Build Digital Interactive Classrooms
- Hold Tech Camps
- Charitable Activities
- Coretronic Culture and Arts Foundation
Topic
- Non-discrimination
- Charitable Activities and Social Engagement
- Training and Education
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- Charitable Activities
- Seminars and Meetings
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Topic
- Innovation Management
- Non-discrimination
- Friendly Workplace
Communication Channel and Frequency
- CSR Mailbox：csr@coretronic.com
- PR Hotline：03-5772000 #1500 Ms. Liu
- IR Mailbox：ir@coretronic.com
- Spokesperson Hotline：03-5772000 #7170 Ms. Wen
- Seminars and Meetings
- Press Releases
- Annual CSR Questionnaire
- Official CSR Website
- Social Media（FB, Youtube, and Wikipedia）
- Quarterly CSR E-newsletter
Process for Determining Material Topics
Identification
Collect the Topic of Concern from...
- International Trends
- RBA Code of Conduct
- GRI Standards
- Issues Important to the Industry
- Stakeholders' Opinions
- CSR Committee
- SDGs
- 2019 CSR Report
Prioritization
Send Questionnaires to Stakeholders
- 24 Top Executives
- 141 Representatives of Departments
- 470 Representatives of Stakeholders
Validation
Analysis the Questionnaire
- Training and Education
- Salary and Welfare
- Friendly Workplace
- Innovation Management
- Occupational Health and Safety
- Economic Performance
- Labor and Management Relations
- Charitable Activities and Social Engagement
- Energy
- Emissions
Review
- Check if the report fully conveys the company's performance and impact.
- Serve as reference for stakeholder issue identification in the next reporting year.
Material Topics
Economic
- Economic Performance
- Innovation Management
Social
- Training and Education
- Salary and Welfare
- Friendly Workplace
- Occupational Health and Safety
- Labor and Management Relations
- Charitable Activities and Social Engagement
Environmental
- Energy
- Emissions
Scope and Boundary of Aspects
Coretronic- the Internal Supply Chain of Visual Solutions
Upstream (Subsidiaries)
- Young Optics
(Optical Components) - Young Green Energy
(Power Suppliers)
Midstream
(Parent Company)
- Coretronic
(Projectors and Related Components, backlight modules)
Downstream (Subsidiaries)
- Optoma
(Projectors and Audio Devices) - Champ Vision Display
(Display Solutions) - Coretronic Intelligent Cloud Service
(Intelligent Retail and Health Solutions)
This report will identify the material topics of non-controlling and venture capital companies with actual production activities of which Coretronic holds over 50% of shares, with which Coretronic has an upstream-downstream relationship, and over which Coretronic can control operations. These subsidiaries include Coretronic plants in Taiwan (Hsinchu Headquarter, Chunan Office, Tainan Branch Office), plants in China (Coretronic Projection (Kunshan) Co., Ltd., Coretronic Optics (Kunshan) Co., Ltd., Coretronic Display(Suzhou) Co., Ltd., and Coretronic Optotech(Suzhou) Co., Ltd.), Young Green Energy Co., Optoma Technology Corporation, Champ Vision Display Inc. and Coretronic Intelligent Cloud Service Corporation in Taiwan.
In addition, regarding the identification of the scope and boundary of aspects outside the organization, we have selected stakeholder groups that are more important to and correlated with our routine operations from among nine stakeholder groups for identification. These stakeholder groups include customers, suppliers, and local communities.
