Customer Relations

Issue Date: September 17, 2025
 

Customer Relations

 
Coretronic values customer feedback and therefore, establishes diverse and real-time communication channels, including dedicated customer service mailboxes and units, irregular customer interviews or phone calls, annual customer satisfaction surveys, participation in quarterly business review meetings (QBR), and attendance at domestic and international exhibitions. This allows us to fully understand customer needs in areas such as innovation and R&D, product quality, work environment, and work safety, thereby enhancing customer satisfaction and effectively reducing customer complaints. In recent years, due to the global wave of sustainability, customers have placed more emphasis on suppliers' sustainability practices and compliance than before. To promptly and proactively respond to customer ESG audits, surveys, questions, and other needs and fully showcase the Company's commitment and performance in sustainable development, increase information transparency, and strengthen customer relationships, a “Customer ESG Communication Strategy” was established in 2023. In 2024, Coretronic earned a perfect score of 100 in a “supplier RBA audit” conducted by a major projector brand customer, receiving high praise and recognition. This achievement significantly strengthened customer trust in the Company's products and sustainability efforts, solidifying customer relationships and laying a strong foundation for future collaboration.
 
Customer ESG Communication Strategy

  • Establish a dedicated point of contact for each customer, responsible for tracking customer ESG important event schedules, assigning and coordinating customer ESG audit questionnaires and surveys, monitoring progress, and consolidating responses

  • Prepare an annual ESG performance presentation and report the ESG execution status and performance to the customer during the Quarterly Business Review (QBR)

  • Participate in customer-hosted supplier conferences, communicate face-to-face with customers, and understand the customer's ESG strategies, management policies, goals, and important schedules for the following year

  • All information provided to customers must be reviewed and confirmed by the ESG Department to ensure consistency and accuracy in external communications

     

2024 Customer Satisfaction Survey